| Title | Detail | |
|---|---|---|
| Job Location | International Jobs , Germany | |
| Organization | Germany Organization | |
| Qualification | See detail | |
| Application Form | Not Available | |
| Apply Online | Click Here to Apply Online | |
| Published Date | 25 January, 2019 | |
| Last Date to Apply | Ongoing Job | |
| Online Test Preparation | Click Here And Prepare Past MCQs/Theoratical Papers of This Job | |
| Ask Any Question, No Login? | ||
SUPPORT AGENT - ORDERS & REGISTRATION (F / M / X)
Berlin. Full-time. As soon as possible.
At Native Instruments we build the future of music. Our portfolio of software and hardware products is an essential part of professional setups for music production and performance worldwide.
You have a strong interest in the world of electronic music production and a service-oriented attitude. As a Support Agent (f / m / x) you are a professional contact person for our international customers (B2C). With your order, you contribute to the orderly process as well as our order and inventory control system (ERP), ensuring same-day delivery of the products from the fulfillment center. You have a reliable and structured working style, which makes you an ideal partner for colleagues and customers alike.
WHAT YOULL DO
Handle customer inquiries (webshop, artist, press, etc.) through our support channels (order, registration, and presales) via email and chat (partially via phone)
Provide order administration and registration support on any issue related to general product information, order processing, purchases, payments, returns, complaints, repair orders, product activation, licensing or the like
Organize and process incoming customer and webshop orders, using the ERP system to control and enter data and hand over orders to our fulfillment centers
Work closely with other departments: Accounting, Supply Chain Management, Online Marketing, and other Support lines
Report to our Head of Order and Registration Support
Utilize your strong interest in internet related topics and technical issues.
WHAT YOULL BRING
You are an excellent communicator: written & verbal
Excellent English skills, any other language is a plus
You are a team player and driven by a strong service and customer orientation
Experience in and at aptitude for excellent customer service
You have good writing skills in quality and speed
Good knowledge of ERP systems (Oracle EBS is a plus)
You are comfortable working with MS Office and Google Apps
You are familiar with the industry
Native Instruments embraces diversity. As an equal opportunities employer, we believe the foundation of our dynamic and pioneering spirit starts with a fair and inclusive culture. Our company culture on bringing unique ideas together to fuel innovation.
All applicants want to apply for gender equality, race, color, religion, sex, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. Help us reach our goal in the future of music diverse, inclusive, and exciting.
TECHNICAL DOCUMENTATION AT NATIVE INSTRUMENTS
Our Documentation team located in Berlin headquarter is dedicated to producing best user manuals in the market. They are doing their best in a way. Since product creation at Native Instruments takes place using Agile methods, Documentation follows these workflows and dynamically adapts to the challenges and requirements of product development.